Question 1

How To Connect A Shopify Store With Tradelle?

Accepted Answer

Step 1

Q: How To Connect A Shopify Store With Tradelle?

<h1 id="step1">Step 1</h1> Open the Fulfillment section and click on Connect Shopify. <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/first1_12zkbuo.png" alt="" /> <h1 id="step2">Step 2</h1> Click on Connect store and you will be directed to the next step. <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/step2_18zaodj.png" alt="" /> <h1 id="step3">Step 3</h1> Type in your Shopify store URL and click on Connect. || You can find your Shopify store URL in the address bar of your browser while visiting your store. It's the URL your customers use to find your store. <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/step3_14f6afk.png" alt="" /> <h1 id="step4">Step 4</h1> Shopify will open. Click on Install app to finish the authorization. <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/ea00f05d397357457cbd_10ptlda.webp" alt="" /> Once your store is connected successfully, you can click on Connect Shopify once again to see it listed. You can connect as many Shopify stores to your Tradelle account as you'd like. <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/step62_1uuxsd8.png" alt="" />

Q: What Is Dropshipping?

Dropshipping is a retail business where you sell physical goods online. The one thing that makes it different from typical retail is that you do not need to buy inventory upfront. What happens in the dropshipping process is a combined effort between you and your supplier. You take care of marketing and processing payments, while your supplier takes care of shipping the order. Here is how it works: <ol> <li>You choose a product and sell that product online</li> <li>A customer sees your product ad or website</li> <li>The customer makes a purchase</li> <li>You now order this product from your supplier</li> <li>The supplier ships the item to the customer, not to you</li> </ol> In dropshipping, you are doing what retail businesses do, but you do not need to buy stock at all. You do not need a warehouse, an inventory system, or anything like that. You only spend money on the product once a customer already completed a purchase from you. | Your profit in dropshipping is the difference between your price and your supplier’s product price. For example, let us say that your supplier sells a shirt for $19, and you sell the same shirt for $39, your gross profit is $20. For more details on starting a dropshipping business, read Tradelle's full guide here: <a href="https://www.tradelle.io/what-is-dropshipping-how-do-you-get-started/">What Is Dropshipping & How Do You Get Started?</a>

Q: How To Change Your Tradelle Email

To change your account email, click on Settings and edit your existing email: <img src="https://storage.crisp.chat/users/helpdesk/website/59abcc52b387f800/settings_t7z5fu.png" alt="" /> ||| Don't forget to click on Update once you're done.

Open the Fulfillment section and click on Connect Shopify.

Step 2

Click on Connect store and you will be directed to the next step.

Step 3

Type in your Shopify store URL and click on Connect.

|| You can find your Shopify store URL in the address bar of your browser while visiting your store. It's the URL your customers use to find your store.

Step 4

Shopify will open. Click on Install app to finish the authorization.

Once your store is connected successfully, you can click on Connect Shopify once again to see it listed. You can connect as many Shopify stores to your Tradelle account as you'd like.

Question 2

How To Import Products From Tradelle To Shopify?

Accepted Answer

||| Your Shopify store needs to be connected to Tradelle. Follow these steps to connect your Tradelle account if you haven't already.

Step 1

Log in to your Tradelle dashboard and choose a product for import.

|| Products from all sections in the dashboard can be imported. If an import option is not available, contact Tradelle's support, and the import option will be added.

Step 2

Click on a product to open the product page and select Import to Shopify.

|| Two distinct product pages exist, and their layouts are slightly different.

Product page (Product Picks & Current Trends)

Product page (Fulfillment > Products)

Step 3

Select the Shopify store where you want the product to be imported, and click on Next.

|| You can connect as many Shopify stores to your Tradelle account as you'd like.

Step 4

Choose if you want automated fulfillment to be activated. Your orders will be processed, fulfilled, and shipped out by Tradelle automatically if you keep the box checked. Th

Question 3

Refund & Return Policy For Fulfillment Orders

Accepted Answer

Products sourced through Tradelle are considered final sales. However, Tradelle stands by the quality of its products and will offer a refund or replacement for damaged, defective, or incorrect items in line with Section 4 of its Terms of Use. To initiate a refund or replacement, sellers must submit appropriate documentation (pictures or videos) within seven days of the customer receiving the shipment.

In situations where packages are lost or experience significant delays, Tradelle will address these issues individually, deciding whether to offer a refund or reship the items based on the case's specific circumstances.

The following outlines the specifics of the policy:

Damaged, Defective, or Incorrect Products

If your customer receives a product that is damaged or defective, and you choose to issue a refund to your customer, please provide Tradelle with supporting materials. These include records of your customer's complaints and clear photos or videos of the damaged or defective products. The documentation must be submitted to support@tradelle.io within seven days of product arrival. Based on the extent of the damage or defect, Tradelle's support team will determine whether to issue a partial or full refund or reship the product.
In the unusual event that the products you or your customer receive differ from what was ordered (such as incorrect colour, model, size, or specifications), please submit clear photos or videos of the items and the shipping lab

Question 4

Payment Methods That Tradelle Supports

Accepted Answer

Subscription Payments

Tradelle accepts all major credit and debit cards, such as Visa, Mastercard, and others. PayPal is supported as well.

Here is a complete list:

Visa
MasterCard
American Express
Discover & Diners Club
Japan Credit Bureau (JCB)
China UnionPay
Eftpos Australia
Cartes Bancaires

| For a more convenient checkout, the initial payment can be made using Apple Pay or Google Pay as well.

Fulfillment Payments

As listed previously, Tradelle accepts all major credit and debit cards for fulfillment, as well as PayPal. SEPA mandates for fulfillment payments are also supported.

SEPA Mandates

This method is only available for sellers based in the European Union. Please contact support@tradelle.io and request the SEPA functionality to be enabled for your account. After a quick check, SEPA will become available for your account.

Question 5

What Is Dropshipping?

Accepted Answer

Dropshipping is a retail business where you sell physical goods online. The one thing that makes it different from typical retail is that you do not need to buy inventory upfront.

What happens in the dropshipping process is a combined effort between you and your supplier. You take care of marketing and processing payments, while your supplier takes care of shipping the order.

Here is how it works:

You choose a product and sell that product online
A customer sees your product ad or website
The customer makes a purchase
You now order this product from your supplier
The supplier ships the item to the customer, not to you

In dropshipping, you are doing what retail businesses do, but you do not need to buy stock at all. You do not need a warehouse, an inventory system, or anything like that. You only spend money on the product once a customer already completed a purchase from you.

| Your profit in dropshipping is the difference between your price and your supplier’s product price. For example, let us say that your supplier sells a shirt for $19, and you sell the same shirt for $39, your gross profit is $20.

For more details on starting a dropshipping business, read Tradelle's full guide here: What Is Dropshipping & How Do You Get Started?

Question 6

How To Change Your Tradelle Email

Accepted Answer

To change your account email, click on Settings and edit your existing email:

||| Don't forget to click on Update once you're done.

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