Shipping Times, Tracking & Delays

Here's everything about how Tradelle orders ship, when tracking appears, and what to do when a shipment seems stuck.

Where Orders Ship From

Orders ship from China via express air carriers. Import duties and taxes are included on DDP (Delivered Duty Paid) routes, but destination-specific requirements and exceptions apply. Check the country information below before promising that no additional charges or documents are needed.

Tradelle also operates warehouses in the USA, UK, and Germany. These handle returns only. All outbound orders ship from China.

How Long Delivery Takes

Delivery commonly averages 6 to 10 business days; Mexico typically takes 8 to 15 business days. These are estimates. Use the current estimate for the exact product, variant, and destination, and allow additional processing time.

In Marketplace, open the product and select the destination beside Shipping Cost. Product Picks and Current Trends may show the selector under Fulfillment by Tradelle. Check both the exact variant and country.

Marketplace product variants, shipping destination, costs and import button

If your destination is missing, email support@tradelle.io to check whether shipping is available. Adding a destination is not guaranteed.

On top of delivery time, allow for processing time, the time between your customer's order and the parcel being handed to the carrier:

Regular processing is usually 1 to 3 business days and can improve with consistent order volume.
Pro and Lifetime Max include prioritized processing. The actual timing depends on product availability and the order; estimates are not guaranteed.

The very first order in a new store usually takes a bit longer to process. Processing speeds up noticeably once you have consistent order volume.

Tracking

Tracking numbers usually appear within 1 to 3 business days after successful fulfillment payment and sync to Shopify when available. The first order or an order with an availability issue can take longer. Fulfillment acceptance does not mean the parcel has physically shipped.

Apps such as AfterShip, ParcelPanel, and Track123 may need the correct carrier mapping or configuration. A working tracking link does not guarantee that Shopify or a third-party app will display Delivered. If statuses differ, check the carrier’s tracking and contact support with the order reference.

"Shipping Currently Not Available"

Shipping currently not available applies to the selected product variant and destination. It does not necessarily mean the entire product is discontinued. Try another valid variant or destination, or email support@tradelle.io before accepting orders.

Country-Specific Requirements

Mexico: parcels require the customer's TAX ID and phone number.
Brazil: parcels require the customer's CPF/CNPJ (tax ID) and a valid phone number for customs clearance. For parcels delivered via Correios, the recipient may need to pay import duties through the Correios website or app before final delivery.
Turkey: orders with a delivery address in Turkey can currently not be fulfilled due to regulatory changes in Turkey.
Islands and remote areas: in rare cases, express carriers don't deliver to certain islands.

Delays: What's Normal And What Isn't

A few things that can slow a shipment down:

Chinese New Year: dates change each year, and manufacturer closures can cause substantial delays. Check the current holiday notice.
Stock, carrier, and customs delays: these can occur at other times of the year too.
Country-specific delivery steps: the customer may need to provide information or complete local customs steps. See the requirements above.

If tracking hasn't updated for more than 30 days, contact support@tradelle.io. Lost packages are refunded in full. See How Refunds & Replacements Work for the exact steps.

Updated on: 26/09/2026

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