Refund & Return Policy For Fulfillment Orders
Products sourced through Tradelle are considered final sales. However, Tradelle stands by the quality of its products and will offer a refund or replacement for damaged, defective, or incorrect items in line with Section 4 of its Terms of Use. To initiate a refund or replacement, sellers must submit appropriate documentation (pictures or videos) within seven days of the customer receiving the shipment.
In situations where packages are lost or experience significant delays, Tradelle will address these issues individually, deciding whether to offer a refund or reship the items based on the case's specific circumstances.
If your customer receives a product that is damaged or defective, and you choose to issue a refund to your customer, please provide Tradelle with supporting materials. These include records of your customer's complaints and clear photos or videos of the damaged or defective products. The documentation must be submitted to support@tradelle.io within seven days of product arrival. Based on the extent of the damage or defect, Tradelle's support team will determine whether to issue a partial or full refund or reship the product.
In the unusual event that the products you or your customer receive differ from what was ordered (such as incorrect colour, model, size, or specifications), please submit clear photos or videos of the items and the shipping labels within seven days to support@tradelle.io. Tradelle will review the evidence against your order description. If it is confirmed that the incorrect products were sent, the order will either be reshipped with the correct items at no additional cost or a refund will be provided, in line with your preference.
If the tracking information indicates that the update on a product package has halted for more than 30 days during delivery, Tradelle will issue a full refund.
If the order tracking number you received is invalid and you cannot obtain any shipping status updates for the relevant product, please promptly contact Tradelle's support team to acquire the correct tracking information from the carrier. Should the package ultimately be confirmed as lost or seriously delayed, it will be addressed as outlined above.
If your customer provides an incorrect address or contact information, the shipment may end up unclaimed or undelivered. Under such circumstances, Tradelle is unable to process requests for refunds or reshipments. Tradelle ships orders strictly according to the address and recipient details provided at the time of order placement.
Sometimes, a product may fail to meet your or your customer's expectations. Therefore, Tradelle accepts returns and issues refunds under certain conditions.
If a customer wishes to return an item because they do not like it, they are responsible for covering the shipping costs back to Tradelle's facilities. You and your customer have seven days from the delivery date to request a product at support@tradelle.io. Once the return is received and processed at Tradelle's facility, a refund will be issued.
Tradelle operates several warehouse facilities in the USA, Germany, and the UK that are equipped to handle these returns. The specific return address can vary depending on the product and may change monthly. The precise return address will be provided when a return case is initiated.
As a seller, you are responsible for communicating these policies to your customers or setting up stricter ones for your store. If your customers have concerns or wish to initiate a return or refund, they should contact you directly, and you, in turn, will coordinate with Tradelle's support team.
In situations where packages are lost or experience significant delays, Tradelle will address these issues individually, deciding whether to offer a refund or reship the items based on the case's specific circumstances.
The following outlines the specifics of the policy:
Damaged, Defective, or Incorrect Products
If your customer receives a product that is damaged or defective, and you choose to issue a refund to your customer, please provide Tradelle with supporting materials. These include records of your customer's complaints and clear photos or videos of the damaged or defective products. The documentation must be submitted to support@tradelle.io within seven days of product arrival. Based on the extent of the damage or defect, Tradelle's support team will determine whether to issue a partial or full refund or reship the product.
In the unusual event that the products you or your customer receive differ from what was ordered (such as incorrect colour, model, size, or specifications), please submit clear photos or videos of the items and the shipping labels within seven days to support@tradelle.io. Tradelle will review the evidence against your order description. If it is confirmed that the incorrect products were sent, the order will either be reshipped with the correct items at no additional cost or a refund will be provided, in line with your preference.
Missing or Lost Shipments
If the tracking information indicates that the update on a product package has halted for more than 30 days during delivery, Tradelle will issue a full refund.
If the order tracking number you received is invalid and you cannot obtain any shipping status updates for the relevant product, please promptly contact Tradelle's support team to acquire the correct tracking information from the carrier. Should the package ultimately be confirmed as lost or seriously delayed, it will be addressed as outlined above.
Note on Special Circumstances
Incorrect Address or Unclaimed Packages
If your customer provides an incorrect address or contact information, the shipment may end up unclaimed or undelivered. Under such circumstances, Tradelle is unable to process requests for refunds or reshipments. Tradelle ships orders strictly according to the address and recipient details provided at the time of order placement.
Change-of-Mind Returns
Sometimes, a product may fail to meet your or your customer's expectations. Therefore, Tradelle accepts returns and issues refunds under certain conditions.
If a customer wishes to return an item because they do not like it, they are responsible for covering the shipping costs back to Tradelle's facilities. You and your customer have seven days from the delivery date to request a product at support@tradelle.io. Once the return is received and processed at Tradelle's facility, a refund will be issued.
Tradelle operates several warehouse facilities in the USA, Germany, and the UK that are equipped to handle these returns. The specific return address can vary depending on the product and may change monthly. The precise return address will be provided when a return case is initiated.
As a seller, you are responsible for communicating these policies to your customers or setting up stricter ones for your store. If your customers have concerns or wish to initiate a return or refund, they should contact you directly, and you, in turn, will coordinate with Tradelle's support team.
Updated on: 03/06/2024
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