> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tradelle.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Plans & Pricing: Lite, Starter & Pro

Tradelle offers three subscription tiers: **Lite**, **Starter**, and **Pro**, each available monthly or yearly, plus a one-time **Lifetime Max** option. Current prices and a full feature comparison are always on the [pricing page](https://www.tradelle.io/pricing/).

* **Lite:** 25 product imports per month and 1 connected Shopify store.
* **Starter:** 250 product imports per month and 3 connected Shopify stores.
* **Pro / Lifetime Max:** unlimited product imports and connected Shopify stores.

| There are no per-order fulfillment fees on any plan. You only pay the product and shipping cost when an order is fulfilled.

# The $1 Trial

Your first eligible subscription can start with a **7-day trial for $1**. Add a supported payment method at checkout. The full subscription amount is charged automatically when the trial ends unless you cancel beforehand. The $1 trial fee is non-refundable.

|| The trial is available once, for your first subscription only. It does not apply to Lifetime Max purchases, upgrades, billing cycle changes, or re-subscriptions after a previous cancellation.

# Money-Back Guarantee

First-time subscriptions come with a **14-day money-back guarantee**, counted from the trial start date. For Lifetime Max, the 14 days count from the purchase date. See [How To Cancel Your Subscription Or Trial](/en/article/how-to-cancel-your-subscription-or-trial-kv3e23/) for how to request it.

# Upgrading

Open your profile at the top right of the dashboard and choose **Subscriptions** to upgrade or change your billing cycle. Review the credit for unused time, any immediate charge, and the next billing date shown before confirming.

![Profile menu: Account Settings, Payment Methods and Subscriptions](https://storage.crisp.chat/users/helpdesk/website/-/5/9/a/b/59abcc52b387f800/01-profile-menu_1g3o1ta.png)

# Downgrading

Direct downgrades are available under your profile > **Subscriptions**. Choose the lower plan and review its limits and effective date before confirming.

# Pausing

Subscription pauses are currently **not available**. You can downgrade or cancel under your profile > **Subscriptions**.

# Processing Speed By Plan

**Pro and Lifetime Max** include prioritized order processing. Processing happens before shipping, and the first order can take longer. Check the current estimate for the exact product, variant, and destination; processing and delivery estimates are not guarantees.

|| "Lifetime" in Lifetime Max refers to the lifetime of the service, not of the subscriber.