> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tradelle.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Cancel Your Subscription Or Trial

You can cancel your Tradelle subscription or trial at any time, directly from your dashboard.

# How To Cancel

Open your profile at the top right of the Tradelle dashboard and choose **Subscriptions**. Click **Cancel subscription** and complete the confirmation.

![Profile menu: Account Settings, Payment Methods and Subscriptions](https://storage.crisp.chat/users/helpdesk/website/-/5/9/a/b/59abcc52b387f800/01-profile-menu_1g3o1ta.png)

||| A paid subscription normally remains accessible until the end of the paid billing period. Check the access end date shown when you cancel. Cancellation stops future renewals; it does not settle invoices already due.

# Canceling During The Trial

If you cancel during your **7-day trial**, trial access ends immediately and you will not be charged the full subscription amount at the trial end. The $1 trial fee is non-refundable.

|| The trial converts to a paid subscription automatically after 7 days. If you don't want to continue, make sure to cancel before the trial period ends.

# Money-Back Guarantee

If you subscribed for the first time and Tradelle isn't for you, you're covered by a **14-day money-back guarantee**, counted from the day your trial started. To request a refund, contact Tradelle through one of these channels:

* Email: support@tradelle.io
* The [contact form](https://www.tradelle.io/contact/) on the website
* Live chat in your dashboard

|| The money-back guarantee applies to your first-ever subscription only. Re-subscriptions after a previous cancellation are not eligible.

||| Please always contact Tradelle first before opening a dispute with your bank or card provider. Initiating a chargeback without contacting Tradelle voids the money-back guarantee and incurs a $50 dispute administration fee under the Terms of Use. Billing inquiries are acknowledged within 3 business days.

# Alternatives To Canceling

### Pause Your Subscription

Subscription pauses are currently **not available**.

### Switching To A Lower Plan

You can downgrade directly under your profile > **Subscriptions**. Review the lower plan’s limits and the effective date shown before confirming.

||| Canceling a legacy plan permanently ends its legacy pricing. If you are unsure what applies to your account, contact support@tradelle.io before canceling.