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# Failed Fulfillment Payments: Why & How To Fix

Tradelle collects fulfillment charges from your configured payment method once daily. If a charge can't be collected, here's what happens and how to resolve it quickly.

# What Happens When A Payment Fails

1. A **manual payment link** is sent to your account email.
2. Complete the payment through that link within **24 hours** of the invoice being issued.
3. The affected orders remain on hold until payment succeeds. Processing and shipping follow after successful payment.

||| Unpaid invoices can lead to suspended access, and Tradelle reserves the right to charge interest on delayed payments. If something is wrong with a charge, don't let the deadline pass silently, contact support@tradelle.io right away.

# Common Causes

* **Insufficient balance** on the saved payment method
* **Expired or replaced card** that was never updated in the dashboard
* **Bank blocking the charge** (ask your bank whether recurring international charges are allowed)

# How To Prevent It

* Keep your payment method up to date: open your **Profile** menu at the top right > **Payment Methods** in the dashboard.
* Make sure the payment method has enough balance to cover your expected daily order volume.
* If you use SEPA: a fee of $8.50 applies when a SEPA payment fails or is charged back, and repeated chargebacks can lead to account termination. Keep the linked bank account funded.

![Profile menu: Account Settings, Payment Methods and Subscriptions](https://storage.crisp.chat/users/helpdesk/website/-/5/9/a/b/59abcc52b387f800/01-profile-menu_1g3o1ta.png)

|| Sales coming in faster than expected is a good problem, but it also means larger daily charges. If you're scaling ad spend, check that your card limits keep up.